PinkOG Shipping Policy

Effective Date: September 1, 2026

Thank you for shopping with PinkOG. This Shipping Policy explains how physical and digital purchases made through the PinkOG website are delivered.

1. Physical Product Shipping

Shipping and fulfillment of physical products are handled by the applicable supplier.

When you purchase a physical product from PinkOG, the order may be processed, packaged, and shipped directly by a third-party supplier.

Shipping times, tracking information, packaging, shipping methods, and delivery procedures may vary depending on the supplier and shipping carrier.

2. Shipping Times

Estimated shipping and delivery times may vary by product, supplier, destination, and shipping carrier.

Any shipping timeframe displayed at checkout or on the product listing is an estimate and is not a guaranteed delivery date.

PinkOG is not responsible for delays caused by shipping carriers, weather, customs, incorrect or incomplete shipping information, supplier delays, or circumstances beyond our reasonable control.

3. Tracking Information

When tracking information is available, it may be provided to the customer through the order confirmation, shipping notification, or other available communication.

Tracking information is dependent on the supplier and shipping carrier.

4. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

PinkOG is not responsible for orders that are delayed, returned, lost, or delivered to an incorrect location because of incorrect or incomplete information provided by the customer.

5. Lost, Damaged, or Incorrect Physical Products

If a physical product arrives damaged, defective, or incorrect, please contact PinkOG as soon as possible with your order information and details about the issue.

PinkOG may work with the supplier to determine whether the order qualifies for a replacement, return, or other resolution under the supplier's policies.

Please do not return a product unless you have been instructed to do so by PinkOG or the applicable supplier.

6. Digital Purchases

Digital purchases are delivered by download upon sale.

When you purchase a digital product from PinkOG, the digital item is made available for download following completion of the purchase.

Digital products do not require physical shipping and will not be mailed.

Customers are responsible for having a compatible device, software, internet connection, and sufficient storage space to download and access purchased digital products.

7. Digital Product Delivery Issues

If you experience a problem accessing or downloading a digital purchase, please contact PinkOG with your order information so we can assist with the issue.

8. Digital Purchases and Refunds

Digital purchases are considered delivered once the digital product has been made available for download.

Digital purchases are subject to the PinkOG Return & Refund Policy. All sales are final, and if a refund is approved, it will be issued as Store Credit only, except where otherwise required by applicable law.

9. Policy Changes

PinkOG reserves the right to update or modify this Shipping Policy at any time. Changes will be posted on this page and become effective when published.

10. Contact PinkOG

If you have questions regarding shipping, delivery, tracking, or digital downloads, please contact PinkOG through the contact information provided on our website.

By placing an order with PinkOG, you acknowledge and agree to this Shipping Policy.